Terms and conditions

Welcome to GLR Energy. These Terms and Conditions outline the rules and regulations for the use of GLR Energy’s website and services. By accessing this website and engaging with our services, you accept these terms and conditions in full. If you disagree with any part of these terms, please do not use our website or services.

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1. Company Information

GLR Energy
126 Northgate Street, Chester, CH1 2HT
Contact Number: +44 7984 132113

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2. Services Provided

GLR Energy provides air source heat pump installations, maintenance, and related energy services. We offer care plans for heat pump services, covering maintenance and support under the terms outlined below.

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3. Care Plan Agreement

• Scope of Cover: Regular maintenance, system checks, and fault diagnosis. Repairs or parts not included will be charged separately.
• Exclusions: Damage caused by misuse, negligence, or unauthorised repairs is not covered under the care plan.

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4. Booking and Access

• Appointments must be booked in advance. If an engineer cannot access the property at the agreed time, the client remains liable for the call-out charge.
• Missed or rescheduled appointments with less than 24 hours’ notice may also incur a call-out charge.

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5. Payment Terms

• Payments for care plans are due monthly. Failure to make payments within 14 days may result in suspension of services.
• Payments for one-off services or installations require an upfront deposit, with the remaining balance due upon completion of the work. Ownership and warranty of the installation remain with GLR Energy until full payment is made.

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6. Cancellations and Refunds

• Clients may cancel the care plan at any time by providing one month’s written notice.
• Refunds for unused services are not provided.
• GLR Energy reserves the right to terminate the care plan if the client breaches the terms of the agreement or fails to make payments.

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7. Liability and Warranties

• All installations and services come with a standard [Insert Duration] warranty.
• GLR Energy is not liable for any indirect, special, or consequential damages arising from the use of our services.
• In the event of defective installations, GLR Energy’s liability is limited to repair or replacement at our discretion.

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8. Force Majeure

GLR Energy is not responsible for delays or failures caused by circumstances beyond our control, including but not limited to natural disasters, strikes, or supplier shortages.

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9. Privacy Policy

Personal information provided by clients will be handled in accordance with our Privacy Policy. We do not share personal data with third parties without prior consent, except as required by law.

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10. Governing Law

These Terms and Conditions are governed by the laws of England and Wales. Any disputes arising under or in connection with these terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.

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11. Contact Us

If you have any questions or concerns regarding these Terms and Conditions, please contact us at:
Phone: +44 7984 132113
Email: admin@glrenergy.co.uk
Address: 126 Northgate Street, Chester, CH1 2HT

Thank you for choosing GLR Energy.